I don’t know how my file is encoded. What software can I use to find out the exact details of my file (format, type, encoding, bitrate, etc.)?
If you don’t already have software for this purpose, you can use MediaInfo (http://mediaarea.net/fr/MediaInfo). This BSD-licensed software is free and open-source, and can be used on any operating system (Windows, Mac OS X or Linux).
What software can I use to access my drive via FTP?
There are many FTP programmes available, and some operating systems allow you to access an FTP server directly without installing any third-party applications. If you do not have a preferred FTP client, you can use FileZilla (https://filezilla-project.org). This GPL-licensed software is free and open-source, and can be used on any operating system (Windows, Mac OS X or Linux).
I don’t have any software to re-encode my videos into a format compatible with my player. What software would you recommend?
This is a tricky question, as there are so many encoding programmes available. It would be pointless for us to summarise all the commercial and free options in a single recommendation. To begin with, please refer to your user manual to find out which formats your player supports. If you cannot find a suitable encoding programme, you can use Handbrake (http://handbrake.fr/). This GPL-licensed programme is free and open-source, and can be used on any operating system (Windows, Mac OS X or Linux). It will allow you to encode your video files in H.264 or H.265 within an MP4 or MKV container.
After playing my video file on a loop for a certain amount of time, I’ve noticed a gradual delay between the audio track and the video track. However, the file’s encoding specifications appear to have been followed. How can I resolve this issue?
Certain types of video file containers may not be supported correctly by the player’s looping process and may cause this problem. To ensure full compatibility with the player’s playback engine, re-encapsulate your file in a Matroska (MKV) container. You can use the MKVToolNix software (https://mkvtoolnix.download/). This software, licensed under the GNU GPLv2, is free and open-source, and can be used on any operating system (Windows, Mac OS X or Linux).
How can I play an MPEG-2 video without re-encoding it into a format officially supported by the player?
The player can play video files encoded in MPEG-2 format, but playback will be choppy. To ensure smooth playback of MPEG-2 video files, re-encapsulate your files in a Matroska (MKV) container. You can use the MKVToolNix software (https://mkvtoolnix.download/). This software, licensed under the GNU GPLv2, is free and open-source, and can be used on any operating system (Windows, Mac OS X or Linux).
I would like to use two players in ‘playback start synchronisation’ mode by connecting them using only an RJ-45 cable. How do I configure the players to make this work?
If you wish to synchronise playback start times between just two players, there is no need to use a router, hub or network switch to connect them. A simple RJ-45 cable is sufficient. However, the static IP settings for each player’s network configuration must be set up correctly to ensure the direct connection works properly. Here is an example of a possible configuration:
- Player 1:
- IP address: 192.168.0.1
- Gateway: 192.168.0.254
- Network prefix length: 24
- DNS1: 8.8.8.8
- DNS2: 8.8.4.4
- Reader 2:
- IP address: 192.168.0.2
- Gateway: 192.168.0.254
- Network prefix length: 24
- DNS1: 8.8.8.8
- DNS2: 8.8.4.4
I’ve named the autoplay folder ‘000’ correctly, but the player only plays my folder once and then stops. What’s the problem?
By default, folders are not played on a loop. For a folder to play on a loop, a specific parameter must be added to the folder name. This parameter is a jump function that is executed once the folder has been played in full. To play your folder on a loop, rename the autoplay folder from 000 to 000 [J000]. For more information on folder parameters, please refer to your user guide.
I have created a text file called serial.txt as indicated in the documentation, but the player is ignoring the instructions I have entered in the configuration file. Why is this?
Ensure that the `serial.txt` file was created using a basic text editor such as Windows Notepad. If not, your text editor must be capable of creating an ANSI file that is 100% ASCII. DOC, RTF, UTF-8, UTF-16, UNICODE or other file formats must not be used.
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